RETURN AND EXCHANGE POLICY

Customer satisfaction is important to us. However, specific rules apply to return and exchange processes. Please read the following conditions carefully.

1. RETURN CONDITIONS

• You can request a return within 7 days of receiving the product.
• Returns of used, damaged, or incomplete products will not be accepted.
• Returns are not accepted for products that are fully functional and fault-free.
• The product to be returned must be in its original packaging and with all its contents complete.
• The shipping fee for a damaged product return is covered by us.

2. RETURN PROCESS

• Notify your return request via +90 531 872 31 20.
• After receiving approval, you must send the product back to us within 7 days .
• Once the product reaches us, it will be inspected, and if it meets the return conditions, a refund will be processed within 7 business days .

3. EXCHANGE CONDITIONS

• Exchange requests must be made within 7 days of receiving the product.
• The product must be unused, undamaged, and have all its accessories complete.
• Exchange for the same product will be made subject to stock availability. If out of stock, an alternative product may be offered, or a refund may be provided.

4. DAMAGED OR MISSING PRODUCT SITUATIONS

• Inspect your package during delivery. If you receive a damaged or missing product, have a report taken by the cargo officer and notify us of the situation within 24 hours .
• In case of a manufacturing defect or incorrect product shipment, the return shipping fee will be covered by our company.

For all your questions, please contact us.